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Parking Services
Permits
Parking Services issue Business, Residents’ and
Visitors’ permits for use within the Controlled Parking
Zones (CPZ) throughout the borough. During the hours
of operation of a CPZ, vehicles must be parked in
designated bays either displaying a valid permit for
use within that zone or a valid pay and display ticket
in designated pay and display bays. In addition, the
permits team can also arrange for the suspension
of bays or dispensations to park on yellow lines for
domestic removals and utility works.
Enforcement
Parking Services enforce parking regulations, bus lane
regulations and moving traffic regulations throughout
the borough through the use of foot patrols, dedicated
bus lane CCTV cameras and mobile CCTV units.
Penalty Charge Notice (PCN) Processing
Parking Services consider representations against the
issuing of a PCN up to and including the Notice to
Owner / Enforcement Notice stage. If a motorist has
received a PCN and an appeal against it has been
unsuccessful, they are then offered the opportunity to
appeal to an independent adjudicator from the Parking
and Traffic Appeals Service (PATAS).
Merton Council’s Parking Charter
What you should expect from us
The council’s parking team will:
• never set targets or quotas for the number of
penalty charge notices (PCNs) issued by the civil
enforcement officers
• advertise parking and traffic restrictions with the
appropriate signs and road markings in accordance
with the relevant legislation and guidance
• regularly monitor the signs and markings to ensure
that they are clear and visible to road users
• always use clear evidence, including photographic
evidence where appropriate
• ensure all CCTV mobile enforcement vehicles are
clearly marked
• respond to complaints about inconsiderate parking
within two working days
Our civil enforcement officers will:
• wear their uniform which clearly identifies them as
civil enforcement officers
• wear their uniform hat when they are out of their
vehicles
• be courteous and polite to members of the public
• be professional in the way they carry out their
enforcement duties
• operate to national guidelines on locations used to
carry out their enforcement duties
• ensure there is clear evidence to support their
decision to issue a PCN
When considering appeals, the council’s parking
services team will:
• be flexible and reasonable in their consideration
of each appeal
• respond to issues raised by a motorist in their
representations
• respond to 95% of informal appeals within 15
working days and within statutory guidelines
• extend the discount period for a further 14 days
from the date of our reply to informal appeals made
within 14 days of the PCN being issued, so that
motorists can challenge the PCN without losing the
right to pay the discounted charge if their challenge
is unsuccessful
What we expect from you
• that you follow the Highway Code
• that you comply with relevant signs and lines
concerning the parking restrictions
• that you are courteous towards our civil enforcement
officers. They should be able to do their job without
the threat of physical or verbal abuse
For further information on the services offered
by the Parking Services team please visit our
webpage
contact us by email at
or telephone 020 8545 4661
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